Privacy Policy

This Privacy Policy describes how Crazy Star Casino collects, uses, processes, and protects your personal information when you use our website. We are committed to ensuring the security and privacy of your data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Controller Information

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is Crazy Star Casino. We can be contacted at [email protected] for any matters relating to this policy or your privacy rights.

Information We Collect

We collect several categories of information to provide our services, maintain security, and comply with our legal obligations:

  • Personal Identification Information: Your full name, date of birth, residential address, and gender.
  • Contact Information: Your email address, phone number, and communication preferences.
  • Account Information: Your username, password, and transaction history.
  • Verification Data: Documents required to perform Know Your Customer (KYC) checks, including copies of government-issued IDs, proof of address (utility bills, bank statements), and payment method verification.
  • Financial Information: Details regarding your deposits and withdrawals, including payment provider references.
  • Technical Data: Your IP address, browser type, operating system, login times, and device information gathered through cookies and similar technologies.
  • Gaming Data: Information concerning your wagering activities, game preferences, and time spent on our platform.

Purpose of Processing

We process your personal data for the following lawful bases:

  • Contractual Necessity: To open, manage, and maintain your account, process financial transactions, and provide the gaming services you request.
  • Legal Obligation: To comply with anti-money laundering (AML) regulations, carry out mandatory identity verification, and perform responsible gambling checks required by UK licensing standards.
  • Legitimate Interests: To prevent fraud, improve our platform's functionality, analyze user trends to enhance service quality, and maintain network security.
  • Consent: Where you have explicitly opted in to receive marketing communications, we process your contact details to provide updates on offers and services.

Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with third parties under the following circumstances:

  • Service Providers: We engage reputable third parties to assist with payment processing, identity verification, customer support, and IT infrastructure. These entities are bound by strict confidentiality and data protection agreements.
  • Regulatory Authorities: We may be required to disclose information to the Gambling Commission or other law enforcement agencies to comply with legal requests or to report suspicious activities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets.

International Data Transfers

While we primarily store data within the United Kingdom and the European Economic Area (EEA), some of our service providers may operate in jurisdictions outside these regions. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to maintain the same level of protection for your data as required by the UK GDPR.

Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Generally, we retain account data for six years after the closure of an account to meet financial and regulatory record-keeping obligations.

Security Measures

We implement rigorous security protocols to protect your data from unauthorized access, alteration, or destruction. This includes:

  • Encryption: Use of industry-standard Secure Socket Layer (SSL) technology for all data transmission.
  • Access Control: Strict physical and digital access controls limiting employee access to personal data to those who require it to perform their jobs.
  • Regular Audits: Periodic review of our security measures to identify and mitigate potential vulnerabilities.

Your Data Protection Rights

Under the UK GDPR, you hold specific rights regarding your personal information:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your data in certain circumstances.
  • Right to Restrict Processing: You may request the limitation of how we process your information.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing.
  • Right to Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the statutory time frame.

Cookies and Tracking

Our website uses cookies to distinguish you from other users and to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and analyze site traffic. You can adjust your browser settings to refuse cookies; however, please note that some parts of our website may not function correctly if cookies are disabled.

Responsible Gambling and Safety

In line with UK regulatory requirements, we prioritize your safety. If you choose to set limits, self-exclude, or if we identify behaviors suggesting a risk of gambling harm, we will retain this information as part of our commitment to responsible gambling. We may also provide your details to national self-exclusion schemes where legally required to protect you. If you or someone you know is struggling with gambling, please contact organizations such as GamCare or the National Gambling Helpline for support.

Marketing Communications

If you have consented to marketing, we may send you information about new games, promotions, or site updates via email. You retain the right to withdraw your consent at any time by clicking the "unsubscribe" link provided in each email or by contacting our support team.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will take immediate steps to delete that information and terminate the associated account.

Policy Updates

We review this Privacy Policy regularly to ensure it remains current with technological, legal, and operational changes. Any material updates will be communicated to you via email or through a notice on our website. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contacting the Regulator

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection issues.